Returns Policy

All our products are subject to one year manufacturer's guarantee.

 Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of audio or video recordings or computer software if you have unsealed their packaging.

You may exercise this right either by writing to the address below or emailing In each case you must must notify us within seven days from the date of delivery except for LED lighting where there is a twenty-eight day notice period. 

Following receipt of your notice we will contact you on how to return your goods. Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you.  P&P charges will not be refunded save for in circumstances where the goods are deemed to have been defective.

The address for the notice of cancellation is:

E-Commerce Department

Brand Communications

Panasonic UK

Willoughby Road


Berkshire RG12 8FP